FAQ

You will need to provide your personal details when opening an account. Once you open an account, you will need to activate the account by providing your proof of identity and bank details.

The safety of your privacy is important for both you and NEWSOLID. This is why you personal information is always safe with us. To prevent your personal information being stolen, edited or leaked, your information is backed up digitally in our server and physically in our file storage. Your information will be deleted as soon as we no longer need it.

NEWSOLID supports online bank transfer as our deposit method.

There is no fee for deposit. Depending on how many times you have withdrawed, there may be a fee for withdrawal.

Margin requirement = Price of instrument * Units * leverage (calculated bases on USD)

Depends on the instrument, our spread can be as low as 18 pips. Please visitProductsfor more information.

Account

How do I open an account?

Applying for a NEWSOLID is simple. All you need to do is to follow theses steps:

  • Click "apply" on the website
  • Submit the required personal details such as your proof of identity and address for us to review
  • Once approved, you can deposit and start trading

For more information, please contact: service@newsolid.com

While we reccommend focusing on one account, you can potentially open multiple trading account with NEWSOLID. The fund between the account will be seperated and cannot to transfer to each other.

When registering for an account, you will need to provide some basic personal information. Afterward, you will need to provide proof of identity and bank details to activate the account.

NEWSOLID MT4 demo account is account which lasts for 30 days for you to practice trading before risking your own money. The main different between a demo and real account, beside the source of fund, is the price of the instruments as trades on the demo account will not have an impact in the instrument's price.

NEWSOLID once verified, your account will be activated within 24 hours.

Opening an account with NEWSOLID is completely free.

NEWSOLID's use MetaTrader 4 (MT4) as our main trading platform. MT4 supports multiple features such as chart, technical analyse and market news and is regconised as the most popular trading software in the world.

  • PC version: After opening the MT4 platform, click "file" then "login to trade account". Select "Newsolidmarkets-Live" as your server then login with your account and password.
  • IOS version: Open the software, click "settings", "new account" then "login to an existing account". Search for "Newsolid", select "Newsolidmarkets-Live" as your server then login with your account and password.
  • Android: Open the menu by tapping the three strike. Click "Manage Account" and click "+". Select "Login to an existing account", search for "Newsolid", select "Newsolidmarkets-Live" as your server then login with your account and password.

You can reset your password by clicking "forget password" from the login page.

Whether it is your number, email or your cookie, they are all important information which we will safeguard on your behalf. This is why you personal information is always safe with us. To prevent your personal information being stolen, edited or leaked, your information is backed up digitally in our server and physically in our file storage. Your information will be deleted as soon as we no longer need it.

Before we can activate an account, we will need to confirm your identity and address. Depends on your region, you may or may not need to summit a physical document(s) for your identity and address.

The proof of identity will require the following information:

You can login to the NEWSOLID user Portal and upload your documents.

Fund

The minimum deposit is 100 USD. This may differ depends on the type of your account.

Newsolid protects your fund by segregation in a different account from the company.

Login to NEWSOLID's user portal, click "wallet" to view your fund and make deposit.

For more information, please contact us by emailing to: service@newsolid.com

NEWSOLID support online payment for deposit.

The process should take no longer than 1 working day.

There is no fee for deposit. Depending on how many times you have withdrawed, there may be a fee for withdrawal.

NEWSOLID supports 24/7 deposit. Once you have sucessfully deposit, the system will automatically place your fund to the account. Your Metatrader 4 should be updated within 10 minutes. If you encounter any problem, please contact our online customer service.

You can applied for withdrawal between 8:30-17:00 during working hour

Trading

NEWSOLID support the trading of Forex, Oil, Indices and other related products. For more information, please visit "Products"

As different products have different trading hour, please visit "Products"

Margin requirement = Price of instrument * Units * leverage (calculated bases on USD)

Spread is the difference between the buying and selling price and is the main cost of trading. Everytime you open a position, NEWSOLID will charge a fee in the form of spread. The spread will change according to the market.

By setting a limit order, an order will be automatically executed once the market price have reached your preset level. Client can use limit order to open or close position without monitoring the market all the time.

Stop Loss and Take Profit is a price limit entered by a trader. When the price limit is reached the open position will close to prevent further losses or to take profit.

NEWSOLID adapt the STP model, meaning that there will be few miliseconds delay in our trade execution. To adjust this problem, our price will be slightly higher as a buffer or a slippage. This is a common practice in the industry and should not be a concern.

To protect your fund, there are certain situation where your position will be force closed:

  • When your margin level drop below 30%
  • When you do not have enough balance to be maintain your position overnight or over the holiday.
  • When the future contact expired

Depends on the instrument, our spread can be as low as 18 pip. Please visit Products for more information.

There are certain requirement to execute an order or limit order:
Instant order to execute your order at market price while limit order will only execute your order when the price reach the set price.

In NEWSOLID, there are four different kinds of pending orders:

  • Buy stop
    Buy stop allows you to set a buy order at a price higher than the current market value. If the current price is 20 USD and you set your buy stop at 22 USD, the order will be executed when the market price reaches 22 USD.
  • Sell stop
    Sell stop allows you to set a sell order at a price lower than the current market value. If the current price is 20 USD and you set your sell stop at 18 USD, the order will be executed when the market price reaches 18 USD.
  • Limit Buy
    Limit Buy allows you to set a buy order at a price lower than the current market value. If the current price is 20 USD and you set your limit buy at 18 USD, the order will be executed when the market price reaches 18 USD.
  • Limit Sell
    Limit Sell allows you to set a sell order at a price higher than the current market value. If the current price is 20 USD and you set your limit sell at 22 USD, the order will be executed when the market price reaches 22 USD.

Network delays, network failures, computer failures, quoting errors, or quotation system vulnerabilities may result in quotations on the trading platform that do not accurately reflect real-time market prices. In order to protect the fairness of online transactions and the interests of customers, NEWSOLID does not accept any use of operating platform vulnerabilities or failures to place orders, but also strongly refuses to allow customers to exploit software vulnerabilities through third-party software (ie "plug-in software"). The act of placing an order.

NEWSOLID SUMMARIZES THE PAST ABNORMAL TRADING CONDITIONS AND THE ACTUAL NEEDS OF NORMAL CUSTOMER TRANSACTIONS TO DEVELOP THE FOLLOWING DEFINITION OF ABNORMAL TRADING:

  • 1. When the customer withdraws the money, we will review all the transactions of the customer's last withdrawal (the first time the deposit is made from the account opening) to the current withdrawal. According to the transaction volume, when there is a 50% trading volume in the transaction order When the time is less than 5 minutes, we will conduct further review of this account, and the review time needs to be extended by 3 hours;
  • 2. When 30% of the trading volume in the trading list suspected of abnormal trading is less than 2 minutes, the account is defined as an abnormal transaction;
  • 3. When 30% of the trading orders in the suspected abnormal trading order belong to the hedging lock order established within 2 minutes, the account is defined as an abnormal transaction.

NEWSOLID'S HANDLING OF ABNORMAL TRANSACTIONS:

  • 1. The loss of the transaction order within the audit period reaches 10% or more of the transaction principal, and no treatment is given, and the customer's withdrawal amount is issued to the customer;
  • 2. If the loss of the transaction slip in the audit period is less than 10% of the transaction principal, 10% of the deposit amount will be charged as the cost of the abnormal transaction, and the balance will be distributed to the customer;
  • 3. If the transaction order in the audit period is profitable, all profits will be deducted and 10% of the deposit amount will be charged as the cost of the abnormal transaction, and the balance will be issued to the customer.

NEWSOLID NOTE:

The above does not represent the definition of all abnormal transactions. For those accounts suspected of irregular transactions, the company may list it as a frozen list after further review. The review time needs to be extended by 90 working days. The final interpretation rights are reserved.

MT4

To experience the MT4/MT5 platform, you will need to install window on your IOS.

Please follow our MT4 guide.

For more information, please contact: service@newsolid.com

Please follow our MT4 guide.

For more information, please contact: service@newsolid.com